Proactive support and management
Data centres and IT infrastructure is our core business; our server management solution includes proactive support, comprehensive server monitoring, hardware and resource trend reporting, hardware repair, operating system patch monitoring, alerting and installation services. We have inhouse expert hosting and networking teams that work 24/7 to monitor, diagnose and support servers from the hardware level all the way up to the operating system.
For each monitored server we set up a comprehensive runbook that records the procedures required to administer the system, including contingency handling. Any open support issues are logged in our issue tracking system, with status updates around the clock. Through performance counters and optional agents, we can provide a history of server activity, including disk usage, CPU utilization and network activity.
- Proactive service: We are able to predict performance degradation and capacity issues, allowing you to take remedial action;
- Comprehensive coverage: We support all major hardware vendors and operating systems
- Enjoy virtualization: We take the additional complexity of managing virtualised environments
- Round-the-clock support: Our on-site teams work 24 hours a day&every day, to make sure that your servers are running at optimum performance;
- Service level agreements: We offer service level agreements (SLA) for added peace-of-mind.